The Scale Broker has a nation wide dealer network with outlets in all capital cities and in most regional locations. The Scale Dealers are able to sell and support A&D products and are fully supported with spare parts, access and technical manuals supplied by A&D. Call Toll Free 0800 028 9722 for the location of your nearest dealer.

Contact the The Scale Broker 027 497 5654 or at service@scales.co.nz and they can advise on and coordinate your service requirement.

The head office and warehouse of The Scale Brokeris located in Takapuna, Auckland (office only) and a warehouse in Albany.

A trade approved scale has been tested by the Trade Measurement Unit of NZ and been found to comply with the weighing regulations governing trade transactions. When the unit is approved for trade by the TMU . it will carry a distinctive approval number that should be in clear view. Although a scale is approved for trade by the TMU it still must be certified by a licensed scale certifier and a compliance certificate issued. A&D Mercury is able to provide this certification.

If the scale weight reading contributes directly to the final transaction price then yes you will need a trade approved scale. This is most commonly where the weight is directly multiplied by a price per weight unit to achieve a total price. When pre-packing goods into random weight packages, i.e. each weight is different and therefore so is the price, then a trade approved scale would be required. If pre-packing to a nominal weight, ie a 5 kg bag of product, then a trade approved would most likely not be required. As a rule of thumb it is always prudent to check with your local trade measurement authority regarding your particular application to ensure you make the correct equipment selection.

Many of A&D Mercury's industrial scales are produced in Australia and exported around the world. The scientific balances are imported from our parent company in Japan, or one of its factories in Korea and now China.

Generally a balance weighs to a lower resolution than a scale. E.g. a typical balance may weigh 3kg x 0.01g and a scale 300kg x 100g.

Yes, all A&D Mercury products are covered by a warranty period which varies from 12 months to 5 years depending on the model.

A warranty claim should be returned to the place of purchase, i.e. the dealer, initially. The dealer will then coordinate the claim with A&D Mercury's Service department. A proof of purchase, in the form of an invoice or warranty card, should accompany a warranty claim.

Warranty covers against any defects in the material and workmanship negligence during the manufacture or assembly of the product for the period of the warranty, freight is the care of the sender.

Yes, A&D Mercury recently celebrated their 60th anniversary commencing business in 1946.